Terms And Conditions

Gardeners Pinner Service Terms and Conditions

These Terms and Conditions govern the provision of gardening and related services by Gardeners Pinner to residential and commercial customers within its operating area. By booking or using any service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

Customer means any individual or organisation that requests or receives services from Gardeners Pinner.

Company means Gardeners Pinner, the gardening services provider.

Services means any gardening, garden maintenance, garden clearance, lawn care, hedge trimming, planting, soft landscaping, or related work carried out by the Company.

Booking means a confirmed appointment for the Company to provide Services at a specified time and location.

Site means the property, garden, or location where the Services are to be carried out.

2. Scope of Services

The Company provides general gardening and garden maintenance services which may include lawn mowing, hedge and shrub trimming, pruning, weeding, planting, leaf clearance, garden tidy ups, soil preparation, lawn treatment, and related tasks as agreed with the Customer at the time of booking.

Any description of Services given in brochures, online descriptions, or advertising material is for general guidance only. The exact scope of work for each Booking will be as agreed between the Customer and the Company, either verbally at the time of booking or as confirmed by any written communication from the Company.

The Company reserves the right to decline work that it considers unsafe, unlawful, beyond its expertise, or outside its normal service offering.

3. Booking Process

Bookings may be requested by the Customer via the Company’s approved communication channels. A Booking is only confirmed once the Company has accepted the request and provided the Customer with a date, time window, and basic description of the Services to be carried out.

The Customer is responsible for providing accurate information about the Site, including its approximate size, current condition, access arrangements, parking information, and any known risks or hazards. Failure to provide accurate information may result in additional charges, changes to the scope of the Services, or cancellation of the Booking upon arrival.

For larger or more complex projects, the Company may recommend or require an initial visit to assess the Site and discuss the Customer’s requirements before confirming the Booking and estimated price.

The Company will use reasonable efforts to arrive within the agreed time window but cannot guarantee exact arrival times. External factors such as traffic, weather conditions, and the overrun of previous jobs may cause delays. If the Company expects to be significantly delayed, it will use reasonable efforts to inform the Customer as soon as practicable.

4. Access to the Site

The Customer must ensure that the Company has safe and reasonable access to the Site on the date and time of the Booking. This includes providing clear instructions for entry, ensuring gates are unlocked or access codes are valid, and that any pets are safely contained.

If the Company cannot gain access to the Site at the scheduled time, or if access is severely restricted such that the Services cannot be carried out as planned, the Company may treat the Booking as a late cancellation and reserve the right to charge a call out or cancellation fee.

The Customer is responsible for ensuring that any required permissions, consents, or approvals from landlords, neighbours, or relevant authorities have been obtained before the Company commences work.

5. Pricing and Estimates

The Company may provide prices based on an hourly rate, a fixed price for specified tasks, or a combination of both, depending on the nature of the work. Any indication of price given before the start of the work is an estimate based on the information provided by the Customer and the Company’s professional judgement.

If upon arrival the Company finds that the condition of the garden or the scope of work differs substantially from what was described, the Company may revise the estimate and agree a new price with the Customer before proceeding. If a revised price cannot be agreed, the Company may cancel the Booking without liability, save for any applicable call out fee if work cannot reasonably proceed.

Unless otherwise stated, prices are exclusive of any third-party charges such as green waste disposal fees, specialist equipment hire, or the cost of plants and materials, which may be charged separately.

6. Payments and Invoicing

Payment terms will be confirmed at the time of Booking. The Company may require full payment on completion of the Services, payment in advance, or a deposit for larger projects.

The Company accepts commonly used payment methods as notified to the Customer, such as bank transfer or card payment. Cash payments may be accepted at the Company’s discretion.

Where an invoice is issued, it will specify the payment due date. Unless otherwise agreed, invoices are due for payment upon receipt and no later than seven calendar days from the invoice date.

If the Customer fails to make payment by the due date, the Company reserves the right to charge interest on the overdue amount at the statutory rate permitted under applicable UK law, as well as reasonable administrative costs for pursuing late payment. The Company may also suspend or cancel any future Bookings until all outstanding amounts have been settled.

7. Cancellations and Amendments

The Customer may cancel or amend a Booking by giving the Company reasonable notice. Unless otherwise agreed, the following terms will normally apply:

If the Customer cancels or significantly amends a Booking with more than 24 hours notice before the scheduled start time, no cancellation fee will usually be charged.

If the Customer cancels or significantly amends a Booking with less than 24 hours notice, the Company reserves the right to charge a cancellation fee up to a reasonable proportion of the expected service charge, to cover allocated time and costs.

If the Company arrives at the Site and is unable to carry out the work because of lack of access, safety concerns, or incorrect information provided by the Customer, the Company may charge a call out fee or an amount equivalent to the minimum service charge for that visit.

The Company reserves the right to cancel or reschedule a Booking for reasons including, but not limited to, severe weather, staff illness, unsafe conditions, or events beyond the Company’s reasonable control. The Company will use reasonable efforts to notify the Customer as soon as possible and, where practicable, offer an alternative appointment.

8. Customer Obligations

The Customer agrees to:

Provide accurate and complete information about the Site and the requested Services.

Ensure safe and reasonable access to the Site at the agreed time.

Inform the Company of any known hazards, underground services, delicate plants, or items that require special care.

Keep children and pets away from work areas while the Services are being carried out.

Not request the Company’s staff to carry out any illegal, unsafe, or inappropriate activities.

The Customer is responsible for securing and protecting any valuable or fragile items in or around the garden area prior to commencement of work.

9. Garden Waste and Environmental Regulations

The handling and disposal of garden waste will be as agreed with the Customer at the time of Booking. In many cases, the Company will cut and place waste in the Customer’s green waste bin or compost area on the Site.

If the Customer requests removal of green waste from the Site, additional charges may apply to cover transport, disposal fees, and any required licences. These charges will be communicated to the Customer in advance where possible.

The Company will comply with relevant UK and local regulations regarding the transport and disposal of green waste and will not dispose of waste illegally or in an environmentally harmful manner. The Customer must not request the Company to dispose of waste contrary to applicable regulations.

The Company does not remove hazardous waste, including asbestos, contaminated soil, or chemical containers. If such materials are discovered, the Company may suspend work until they are safely removed by a licensed contractor arranged by the Customer.

10. Tools, Materials, and Plants

Unless otherwise agreed, the Company will provide its own tools and standard equipment required to carry out the Services. The Customer must not use the Company’s tools or equipment without express permission.

If the Services require the purchase of plants, materials, or specialist products, these may be supplied by the Company and charged to the Customer at an agreed rate. Ownership of any such items passes to the Customer upon full payment.

The Company cannot guarantee the long-term performance or survival of plants, lawns, or other living materials, as these depend on factors beyond the Company’s control, including weather, soil conditions, pests, diseases, and ongoing care by the Customer.

11. Health and Safety

The Company will take reasonable steps to perform the Services in a safe and professional manner and in accordance with relevant health and safety legislation.

The Customer must not ask the Company to undertake tasks that are unsafe or beyond the agreed scope of work. If the Company deems any requested task to be unsafe, it may refuse to carry out that task without liability.

The Customer is responsible for informing the Company of any specific risks at the Site, such as uneven ground, concealed ponds, unstable structures, or hazardous materials.

12. Liability and Limitations

The Company will exercise reasonable skill and care in providing the Services. If the Customer believes that the Services have not been carried out with reasonable skill and care, the Customer must notify the Company as soon as reasonably practicable and in any event within a reasonable time after completion of the work.

Where a defect or issue is attributable to the Company, the Company may at its discretion either reperform the affected part of the Services, offer a reasonable reduction in price, or provide another appropriate remedy in accordance with applicable consumer law.

To the fullest extent permitted by law, the Company shall not be liable for:

Any indirect or consequential loss, including loss of enjoyment, loss of profit, or loss of opportunity.

Damage arising from pre existing defects at the Site or issues caused by factors beyond the Company’s reasonable control, such as extreme weather, pests, diseases, vandalism, or the Customer’s failure to follow maintenance advice.

Minor or cosmetic damage to lawns, borders, or surrounding areas that is reasonably incidental to carrying out the agreed Services, provided the Company acts with reasonable care.

Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, for fraud, or for any other matter that cannot be limited or excluded under UK law.

13. Complaints

If the Customer is dissatisfied with any aspect of the Services, the Customer should raise the matter with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.

The Customer should provide details of the issue, including dates, times, and photographs if available, to assist the Company in assessing the complaint. The Company will aim to respond promptly and to reach a fair resolution in accordance with applicable consumer protection laws.

14. Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations under these Terms and Conditions where such failure or delay results from events, circumstances, or causes beyond its reasonable control. These may include severe weather, flooding, storms, acts of God, strikes, lockouts, industrial disputes, accidents, or acts of government.

In such circumstances, the Company may suspend the Services for the duration of the event or cancel the affected Booking, and will use reasonable efforts to notify the Customer as soon as practicable.

15. Data Protection and Privacy

The Company may collect and process personal data about the Customer, such as name, address, and contact details, for the purposes of managing Bookings, providing Services, processing payments, and handling any enquiries or complaints.

The Company will handle such personal data in accordance with applicable UK data protection laws. The Customer’s details will not be sold to third parties. The Company may share limited personal data with trusted partners such as payment processors where necessary to deliver the Services.

16. Changes to These Terms

The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect when the updated terms are made available to Customers or published in the usual manner.

The terms applicable to a particular Booking shall be those in force on the date the Booking is confirmed, unless a change is required by law or regulatory authority, in which case the updated terms may apply to existing bookings where legally necessary.

17. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or with any Services provided by the Company shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

18. Severability

If any provision or part provision of these Terms and Conditions is or becomes invalid, unlawful, or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable. If such modification is not possible, the relevant provision or part provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions.

19. Entire Agreement

These Terms and Conditions, together with any specific written or clearly agreed terms relating to a particular Booking, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior discussions, correspondence, or understandings.

By placing a Booking with Gardeners Pinner, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.